The discounted reservation is being processed.
The second room (05) was at reduction the opposite end of the hotel, through the lounge area and sncf up two sncf short flights of stairs (no lift) however Svetoslav very kindly carried réduction the cases up the stairs.
This room was cool, with a new a/c unit, large and very well appointed.
Step 2, complete the online claim form.06.14 -.06.14.10.14.11.14,.08.14-.08.14.Overall it was a satisfactory stay - the bar tender and Svetoslav were excellent reduction however, in my opinion, Emily mercure needs to be a little reduction less sharp mercure and a little more approachable.The hotel invoices will be charge with NET amount.The mercure bed was large with plenty of pillows - maybe a little soft for me (personal opinion) but I slept sncf very well.Click on "submit a claim" below and complete claim form.I was given only one key (for two guests) and had to ask for the other, neither was I given my complimentary (membership) drinks vouchers.The actual serving bar is round a corner and quite dark but there are plenty of seats in the more open area as well as seating around the outside of the lounge.Our customer service team will review and validate your request. Step 4, request a refund.
The bar tender was extremely personable and friendly and greeted everyone with a smile - I wasn't able to get his name unfortunately.
Reception staff are the front line for guests in reduction a réduction hotel code and a warm mercure welcome, helpful attitude and a smile can take the edge priceminister off any small issues or problems a guest may have.Your claim will be checked and your refund request will be processed.The bathroom was priceminister spacious, clean and with complimentary toiletries and good quality towels.2 children in separate rooms 20 reduction of double room.Terms Conditions: R réduction ates are per room on B B basis, per night, in US Dollars, Gross rates.When I asked for them I was given one rather than two hotel (this has never happened at any of the other code Accor hotels I have stayed in when I asked for the other voucher sncf she said, rather sharply, it's one voucher per member not one.As I started to explain that this was the first time I had been told this the male receptionist said, very quietly, give the lady the other voucher - I carried on with the comment I was making to which she replied (again sharply).Off down to reception to ask for a change of room which eventually, after the kind intervention of the male receptionist (Svetoslav, I think was reluctantly given by Emily.The TV seemed to have a good selection of channels and there was a kettle with tea/coffee provided. Plentiful hot water and an efficient over-bath shower.
I was given room 74 which is at the other end of the hotel and on the third floor - this entailed taking luggage down a long narrow corridor with a number of sets of fire doors and up in the lift.
Date of stay: The hotel is set in a beautiful area and has been converted reduction from an old country house.
3 children in separate room will be charged as double room.